Vehicle Tracking Solutions | Auto Routing Solutions | Technical Details | Industry Focus

A powerful automation tool in the hands of fleet managers for the real time management of call center logistics. The Mpower Auto Routing Solution helps the fleet managers by determining the most optimum route and trip pickup sequence, automating trip sheet generation and enabling online management of logistics based on dynamic workload, absenteeism, attrition and other operational exigencies.

Business Process Outsourcing is an industry doing India proud! While the industry has blossomed and grown in multiple locations all over India, it faces a number of challenges on a day-to-day basis. Perhaps the biggest of these is managing employee logistics, with an outsourced transportation service!

Consider the complexity of these logistics for a 2000 agent Call Center. For one, the number of agents to be picked up and dropped differs on a daily basis, across multiple shifts, catering to customers across several time zones. The agents too are scattered all over the city, and given the odd hours of reporting, transport managers have to be careful that an outsourced vehicle doesn't end up either starting or ending the trip with a lady! Add to this the frequent real time changes required due to dynamic workloads, absenteeism, high employee attrition or vehicle breakdowns and you have a harried transportation department living forever in anxiety! As a result, BPOs have a dedicated transportation department that prepares the roster and pickup & drop sequence manually, causing stress, errors, higher cost sub-optimal fleet utilization and employee dissatisfaction.

Based on several years of research and intensive interaction with the BPO industry, Arya Omnitalk pioneered the Mpower Auto Routing Solution that helps in preparing a cost and time optimized pickup and drop sequence in a few minutes, taking cognizance of fleet & operational constraints. The application schedules multiple-vendor and multiple vehicle fleets, resulting in quantum cost savings besides hassle free management of the daily exigencies of rerouting vehicles dynamically (pickup/drop of/relief/overtime employees). Apart from efficient routing, it also increases per seat profitability by providing facilities like proper occupancy balancing, automated inputs on start & end trip time and an approximate km validation. This coupled with Fleet Vigil deployment in BPOs makes the entire solution unmatched in terms of productivity, ease of use, safety, security and an objective dispute resolution device.