| Safe and punctual
employee transportation is critical to a BPO's success. A
command & control system of operation can be best implemented/facilitated
through the push-to-talk mode of communication. The decision
to keep the pick-up vehicle waiting or to proceed without
picking up an employee who is late, or re-routing a vehicle
to pick up a replacement employee, when thousand of employees
are being picked up within a 2 hour window, requires to be
taken on the fly to avoid delays across the chain. Very often
the entire fleet needs to be addressed to know which vehicle
is best suited to perform an adhoc pick-up, an operation possible
only on the walky talky. With most pick-ups happening at odd
hours, and a large proportion of the employees being women,
Call Centers also need to provide an emergency communication
in case an employee is in distress. Mpower offers an industry
first panic button as an enhanced employee safety feature
besides instant communication with an unlimited vehicle fleet
at the push of a button. Mower's mobile data solutions group
too has a wide range of customized solutions for higher fleet
occupation and a tamper proof billing system which requires
no verification and a one minute vehicle tracking system for
enhanced employee safety and security.
Key Clients:
- IBM
- Dell
- Convergys
- Vertex
- Microsoft
- B A Continuum
- HCL Technologies
- Wipro Spectramind
- Accenture
- HP e-Global
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