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Mpower is the first Company in the PMRTS Industry to offer a unique panic button facility to its BPO customers!! Here's how it works.

1. The vehicle mounted radio in the Call Center Car is connected to the 'panic button' mounted centrally on the ceiling and which is accessible to all occupants of the Car.
2. To know if the panic button is activated look for a red LED which must be 'glowing'. If it is not, the employee is advised not to board the vehicle as the set up may have been tampered.
3. Incase of driver misbehaviour or in case of distress, the employee in the car needs to press the panic button for a minimum duration (say 5 seconds or a count of ten).
4. No sooner than this is done, the Control room of the Call Center receives the 'panic alert' on the designated radio :
   • The horn alert is activated, signaling the advent of an emergency. The horn continues to sound for duration of 1 - 30 seconds, which is programmable.
   • The radio's display will show the identity of the vehicle from which the panic alert originated.
   • The horn alert & display of emergency / vehicle ID will over-ride any conversation happening on the Control room or Vehicle radio.
5. The radio in the car will stay in the automatic transmit mode for a designed duration, during which time all the conversation happening within the car shall be heard or recorded (on a digitized voice recorder) at the customer's option at the Control room radio.
6. After a brief rest from transmitting, the radio in the car will again send the emergency message to the Control room, sounding the horn alert once again & displaying the vehicle ID on the Control room radio, besides transmitting all the conversation happening in the car to the Control room .... repeating the first cycle.
7. Care has also been taken that any deliberate damage to the panic button in the vehicle causes the panic alert to be sent! Many BPO customers have found the panic button an extremely good deterrent to driver misbehavior besides increasing the confidence and security level provided to the employees.